Nutri Oil Pty Ltd Returns Policy
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, Nutri Oil Pty Ltd will offer you an exchange or refund provided that:
- You return the item within 7 days of purchase and arrange shipment to NUTRI OIL PTY LTD (Contact Nutrioilpty@gmail.com to know the return shipping address).
- You produce your original Nutri Oil Pty Ltd register receipt, online tax invoice or other adequate proof of purchase at the time you return the item.
- You bear the cost for the return shipment.
- The item must not have been used or damaged in any way including that
- It is in its original packaging(Box not opened).
- It is unopened, unused and in its original saleable condition
If these requirements are not satisfied Nutri Oil Pty Ltd reserves the right not to offer an exchange or refund for change of mind returns.
Other returns
Nutri Oil Pty Ltd will accept product returns and provide you with an exchange, refund or repair where:
- The product is faulty or is not of acceptable quality, or
- Significantly different to those shown or described to you, or
- The product is not fit for its intended purpose, or
- The product is unsafe, and
- You can present your Nutri Oil Pty Ltd register receipt, online tax invoice or other adequate proof of purchase.
Nutri Oil Pty Ltd may investigate further to determine the nature of the problem. Nutri Oil Pty Ltd reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Nutri Oil Pty Ltd reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please note: Your original Nutri Oil Pty Ltd register receipt or online tax invoice are the best form of proof of purchase
- Refunds will be issued using your original payment method
For Online Orders:
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact Nutrioilpty@gmail.com to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.
For returns under Australian Consumer Law, please contact our Customer Service Team to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.
Effective January 2019